We recommend placing your order 8 weeks before the date you need your product. We realize that you may not know all the names and seating arrangements sometimes only a couple weeks before the wedding, so escort card orders usually are only able to be completed when that information is known. We can get orders completed in as little as 2 weeks, but an expediting fee of $40 applies to any order needed in less than 4 weeks from the date the order is placed. Please contact us before placing any expedited order to make sure we will be able to accommodate your request.
You can always change the number of programs, invitations, etc. needed after you place an order, and a refund will be issued for the difference.
Yes, we send random samples that we have done for other projects at no charge or we send a free personalized sample with every order. If you would like a random sample, please contact us with your name, address, wedding colors, and the product you are looking for, and we will try to get something to you in the mail as close as possible to the colors you are looking for. We only do personalized samples with orders.
Once you place your order on our site, you will then send your program/invitation/menu/escort card/etc. details to us in an email to firstname.lastname@example.org. You will send the actual text to be included on your stationery, as well as any monograms, designs, or design inspirations you want to be included on the stationery (if you aren't using one of our designs). We recommend downloading the petal fan template to make sure your text fits within the allotted space. If you are ordering escort cards, you will need to download our excel spreadsheet to enter the names and table numbers as you would like them to appear on your cards.
Once we receive all of your details to be included on your stationery, we will put together an electronic template for you and will send it to you via pdf or jpeg file format in an email for your review. Please allow up to 10 business days to receive your electronic proof. We will make any changes you have to the proof, and once we receive your approval on the proof, we will make a hard copy sample and will send it to you in the mail. You can still make changes once you receive the sample in the mail. After all requested changes are made or approval is given on the sample, the final programs are printed. The whole process takes approximately 4-5 weeks, but can be up to 6 weeks during the busy spring and summer months.
For expedited orders, a picture of the sample will be sent via email instead of in the mail to cut down on time. In some cases, for very quick turnarounds, there is only enough time to send an electronic proof.
Samples are not sent for escort card orders since the turnaround time is so fast. An electronic template will be sent via email.
If you would like to see your template before you pay, you will need to pay by check or money order, and let us know that this is an issue for you and we will try to accommodate you. If this for some reason is a problem with us, we will let you know.
Yes, colored ink can be added for 35 cents per program to any of our programs.
We offer assembled or unassembled packages to fit all budgets. Eyelets and unassembled ribbon can also be purchased separately to fully customize your unassembled packages (some unassembled packages do come with eyelets and ribbon. Please read details before placing order).
Eyelets require an eyelet setting tool to set them. The Crop-a-Dile eyelet setting tool is recommended, which can run around $25.00.
We are proud of our quality products, and we strive to make sure the customer is satisfied with the final product. If the error was on the sample and the customer signed off on the sample to be printed, we will reprint the product for a $35 reprinting fee plus the additional cost of materials and labor for assembly as well as shipping. If the mistake was our fault, we will gladly reprint the product at no charge to the customer.
Yes, most of our cardstock comes in 100 lb cover weight. We also use some cardstock that is 65 lb and 80 lb cover weights. We recommend if using a color that comes in 65lb or 80lb to alternate that color with a color that comes in 100 lb weight so the overall product is more durable. The cardstock is heavy, however, and definitely works as a fan.
Our DIY petal fan kits come in 100 lb cardstock and are heavy enough to be used as a fan as well.
Sorry, not at this time.
If for any reason you would need to cancel your order, you will be refunded all but a non-refundable fee of $50. This is payable up to the final product being printed. There are, however, no refunds once the sample is approved and sent for final printing. If the final product differs from the sample, we will gladly reprint the order at no cost to the customer. If time does not permit for a reprint of the order, the customer must return the product at their cost and a full refund (minus original shipping) will be issued.
If a sample is waived by the customer due to time constraints, no refunds will be issued unless the final order differs from the electronic template approved by the customer.
ALL SALES OF THE DIY PETAL FAN KITS ARE FINAL.
There are no refunds are exchanges issued (unless the product was damaged in shipping). Before purchasing a full pack, we recommend ordering a DIY Petal Fan sample kit to make sure the kit is compatible with your printer.
Unopened packages may be returned for a 30% restocking fee. The kit must be shipped back at customer's expense.
We use USPS first class mail to mail all samples, and USPS priority mail to mail all final products. So final shipping time is 2-3 days. Shipping is a flat rate of $12 no matter where in the United States. Please contact us for an international shipping quote.
DIY Petal Fan Kits will ship in 3-5 business days. All kits are shipped via USPS priority mail, which is 2-3 day shipping.
Yes, please contact us for a quote.
Please contact us if you still have a question that we haven't answered for you already.