FAQ

    • When should I place my order by?

    • Do you send samples?

    • I am not sure how many invitations/programs I will need until closer to the wedding date. Can I change my quantity once I place the order?

    • I won't have all of my information for my programs or escort cards until closer to my wedding date. Should I place my order now without that information? Will I be charged the $40 expediting fee?

    • I need my programs in a week, can this be done?

    • What is the ordering process?

    • When can I expect my first proof?

    • Can I still make changes once I receive the sample in the mail?

    • When is payment due?

    • Can I see my template before I pay?

    • What forms of payment do you accept?

    • Are there additional or hidden fees?

    • Do you have a minimum order?

    • Can I send you monograms or artwork I have used to be included on my invitations or programs?

    • I like one of the designs you have in your gallery, but I need it in a different color. Is this possible?

    • Can I get colored ink on my programs?

    • Do the programs or invitations come assembled? Can I assemble myself?

    • How do I assemble eyelets with the unassembled version?

    • Do you provide design services so I can print my own programs?

    • Do you provide stationery in Spanish?

    • Can I use a font that you do not have on your list?

    • I found an error on my final programs/invitations. How is this handled?

    • Do your fan programs use cardstock heavy enough so the programs can actually be used as fans?

    • Can I order DIY Petal Fan Kits in colored paper?

    • What is your refund policy on custom orders?

    • What is your refund policy on the DIY Petal Fan Kits?

    • What shipping method do you use and how much is shipping?

    • How long will it take for my DIY Petal Fan Kit to ship?

    • Do you ship internationally?

    • Do you have a question we haven't answered here?


    When should I place my order by? top

    We recommend placing your order 8 weeks before the date you need your product. We realize that you may not know all the names and seating arrangements sometimes only a couple weeks before the wedding, so escort card orders usually are only able to be completed when that information is known. We can get orders completed in as little as 2 weeks, but an expediting fee of $40 applies to any order needed in less than 4 weeks from the date the order is placed. Please contact us before placing any expedited order to make sure we will be able to accommodate your request.

    You can always change the number of programs, invitations, etc. needed after you place an order, and a refund will be issued for the difference.

    Do you send samples? top

    Yes, we send random samples that we have done for other projects at no charge or we send a free personalized sample with every order. If you would like a random sample, please contact us with your name, address, wedding colors, and the product you are looking for, and we will try to get something to you in the mail as close as possible to the colors you are looking for. We only do personalized samples with orders.

    I am not sure how many invitations/programs I will need until closer to the wedding date. Can I change my quantity once I place the order? top

    Yes, you can change the quantity of the order after you place the order. If you need less than what was ordered, we will refund you the difference, and if you need more, we will send you an invoice for the additional payment. If your order has already been printed, there are no longer any refunds issued. Also if your order has already been printed and you need to order more, in addition to the extra cost for the additional quantity, we also charge an additional $35 reprinting fee to setup the job again.
    When deciding on the quantity, we recommend programs for 2/3 of the guests unless you are putting them at every seat. We recommend at least 5-10 extra invitations per order for those last minute invites. Escort cards can be one per person or one per couple or family.

    I won't have all of my information for my programs or escort cards until closer to my wedding date. Should I place my order now without that information? Will I be charged the $40 expediting fee? top

    Yes, please place your order and submit all of your information that you have awhile so that we can get a layout and design all worked out so that once you have the missing information we can just add that in and get the sample printed. We can also send the sample without this information as well if needed and add the missing info in just before final production. We follow the same process with escort cards. The expediting fee will not apply to orders placed with missing information.

    I need my programs in a week, can this be done? top

    In some cases expedited service is available. Orders can be processed in as little as 2 weeks, but please contact us before placing any expedited order to make sure we are available to accommodate you. Orders placed with less than 4 weeks to the date the stationery is needed is subject to a $40 expediting fee.

    What is the ordering process? top

    Once you place your order on our site, you will then send your program/invitation/menu/escort card/etc. details to us in an email to customerservice@theweddingsophisticate.com.  You will send the actual text to be included on your stationery, as well as any monograms, designs, or design inspirations you want to be included on the stationery (if you aren't using one of our designs). We recommend downloading the petal fan template to make sure your text fits within the allotted space. If you are ordering escort cards, you will need to download our excel spreadsheet to enter the names and table numbers as you would like them to appear on your cards.

    Once we receive all of your details to be included on your stationery, we will put together an electronic template for you and will send it to you via pdf or jpeg file format in an email for your review. Please allow up to 10 business days to receive your electronic proof. We will make any changes you have to the proof, and once we receive your approval on the proof, we will make a hard copy sample and will send it to you in the mail. You can still make changes once you receive the sample in the mail. After all requested changes are made or approval is given on the sample, the final programs are printed. The whole process takes approximately 4-5 weeks, but can be up to 6 weeks during the busy spring and summer months.

    For expedited orders, a picture of the sample will be sent via email instead of in the mail to cut down on time. In some cases, for very quick turnarounds, there is only enough time to send an electronic proof.

    Samples are not sent for escort card orders since the turnaround time is so fast. An electronic template will be sent via email.

    When can I expect my first proof? top

    Once all of your information is received, an electronic proof will be put together and emailed in pdf or jpeg format for approval. Please allow up to 10 business days from the day all of the stationery text is submitted to receive the electronic proof.

    Can I still make changes once I receive the sample in the mail? top

    Yes! We allow you to make as many changes throughout the process as you wish at no additional charge. The only time you cannot make any other changes is once you give you ok on the sample and it is sent to the printer for final production. If you still need a change made, you would be responsible for paying a $35 reprinting fee as well as the cost of the items. We advise all clients to review your templates and samples with a fine-toothed comb to make sure there are not any errors before giving the OK to print. We do not review the programs for their content. We leave that up to the client.

    When is payment due? top

    Payment is due in full when you place your order online, or if you are paying by check or money order, payment should be sent as soon as possible once the order is placed. No work will be completed until payment is received. If for any reason you would need to cancel your order, you will be refunded all but a non-refundable fee of $50. There are, however, no refunds once the sample is approved and sent for final printing.

    Can I see my template before I pay? top

    If you would like to see your template before you pay, you will need to pay by check or money order, and let us know that this is an issue for you and we will try to accommodate you. If this for some reason is a problem with us, we will let you know.

    What forms of payment do you accept? top

    We accept all forms of payment (paypal, all major credit cards, personal checks and money orders).  The email address to send PayPal payments to is: customerservice@theweddingsophisticate.com. Please contact us for our mailing address for checks and money orders.

    Are there additional or hidden fees? top

    Colored ink, ribbon, and metallic cardstock are the only additional fees, and are described in more detail on each individual product page.

    Do you have a minimum order? top

    Yes we do have minimum order of $50.00, before tax and shipping.

    Can I send you monograms or artwork I have used to be included on my invitations or programs? top

    Absolutely! You can send monograms or artwork in jpeg, pdf, or Adobe Illustrator (ai) file formats, and we will try to use it on your stationery. If it can't be used, we will try to create something similar for you.

    I like one of the designs you have in your gallery, but I need it in a different color. Is this possible? top

    Yes! All of the images shown in our gallery are just examples of what we have done. We can change the color, size font, etc. on any of those images to suit your needs.

    Can I get colored ink on my programs? top

    Yes, colored ink can be added for 35 cents per program to any of our programs.

    Do the programs or invitations come assembled? Can I assemble myself? top

    We offer assembled or unassembled packages to fit all budgets. Eyelets and unassembled ribbon can also be purchased separately to fully customize your unassembled packages (some unassembled packages do come with eyelets and ribbon. Please read details before placing order).

    How do I assemble eyelets with the unassembled version? top

    Eyelets require an eyelet setting tool to set them. The Crop-a-Dile eyelet setting tool is recommended, which can run around $25.00.

    Do you provide design services so I can print my own programs? top

    Yes! We provide designed services for $50 for each stationery design. So if you wanted programs, invitations, and escort cards designed, it would be $150. The final would be sent to you in pdf format for easy printing.

    Do you provide stationery in Spanish? top

    We are able to do your stationery in a different language if the text is provided to us. No translation service is available.

    Can I use a font that you do not have on your list? top

    Yes! If you have a specific font you would like us to use, simpley email us the font file and we can use it on your stationery. If you don't have it, we may be able to get it or something similar.

    I found an error on my final programs/invitations. How is this handled? top

    We are proud of our quality products, and we strive to make sure the customer is satisfied with the final product. If the error was on the sample and the customer signed off on the sample to be printed, we will reprint the product for a $35 reprinting fee plus the additional cost of materials and labor for assembly as well as shipping. If the mistake was our fault, we will gladly reprint the product at no charge to the customer.

    Do your fan programs use cardstock heavy enough so the programs can actually be used as fans? top

    Yes, most of our cardstock comes in 100 lb cover weight. We also use some cardstock that is 65 lb and 80 lb cover weights. We recommend if using a color that comes in 65lb or 80lb to alternate that color with a color that comes in 100 lb weight so the overall product is more durable. The cardstock is heavy, however, and definitely works as a fan.

    Our DIY petal fan kits come in 100 lb cardstock and are heavy enough to be used as a fan as well.

    Can I order DIY Petal Fan Kits in colored paper? top

    Sorry, not at this time.

    What is your refund policy on custom orders? top

    If for any reason you would need to cancel your order, you will be refunded all but a non-refundable fee of $50. This is payable up to the final product being printed. There are, however, no refunds once the sample is approved and sent for final printing. If the final product differs from the sample, we will gladly reprint the order at no cost to the customer. If time does not permit for a reprint of the order, the customer must return the product at their cost and a full refund (minus original shipping) will be issued.

    If a sample is waived by the customer due to time constraints, no refunds will be issued unless the final order differs from the electronic template approved by the customer.

    What is your refund policy on the DIY Petal Fan Kits? top

    ALL SALES OF THE DIY PETAL FAN KITS ARE FINAL.

    There are no refunds are exchanges issued (unless the product was damaged in shipping). Before purchasing a full pack, we recommend ordering a DIY Petal Fan sample kit to make sure the kit is compatible with your printer.

    Unopened packages may be returned for a 30% restocking fee. The kit must be shipped back at customer's expense.

    What shipping method do you use and how much is shipping? top

    We use USPS first class mail to mail all samples, and USPS priority mail to mail all final products. So final shipping time is 2-3 days. Shipping is a flat rate of $12 no matter where in the United States. Please contact us for an international shipping quote.

    How long will it take for my DIY Petal Fan Kit to ship? top

    DIY Petal Fan Kits will ship in 3-5 business days. All kits are shipped via USPS priority mail, which is 2-3 day shipping.

    Do you ship internationally? top

    Yes, please contact us for a quote.

    Do you have a question we haven't answered here? top

    Please contact us if you still have a question that we haven't answered for you already.

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